I. ORDERS
How can I place my order?+
You can place your order by adding products to your cart and completing the payment steps on www.n-isse.com
Can I change my address after placing the order?+
If your order has not been shipped, you can send an email to info@n-isse.com to request an address change.
Can I cancel my order?+
You can request a cancellation via info@n-isse.com before your order is processed.
Can I add a product to my order?+
No, once the order is confirmed, its contents cannot be changed. You can place a new order.
How can I track my order?+
You will receive an email with tracking information once your order has been shipped.
What should I do if my order arrived incomplete or incorrect?+
You can contact info@n-isse.com with your order number and photos to receive support.
Why was my order cancelled?+
It may have been cancelled due to a payment issue, out-of-stock item, or a system-related reason. You will be notified via email.
Do you offer a gift wrapping option?+
We offer a gift wrapping option during certain promotional periods. It will be specified in the product details.
Will there be an invoice included with my order?+
The invoice for all your orders will be sent digitally via email.
Which shipping company will my order be sent with?+
For domestic orders within Turkey, shipments are generally made via Yurtiçi Kargo.
II. PAYMENTS
Which payment methods do you accept?+
We accept payments via credit card (Visa, MasterCard, American Express), debit card, PayPal, and Shop Pay.
Why did my payment fail?+
Please check your card details, ensure sufficient funds are available, and confirm whether your bank has approved the transaction.
Can I pay for my order in installments?+
Installment options are offered during checkout depending on your card's issuing bank.
How can I receive my invoice?+
The digital invoice for your order will be sent via email. A paper invoice can also be provided upon request.
Where can I use a promotion or discount code?+
You can use it by entering the code in the "discount code" field on the cart or checkout page.
Can I modify my order after making the payment?+
Unfortunately, once the payment is completed, the contents of the order cannot be modified.
Will I be notified when the payment is received?+
Yes, a confirmation email will be sent by our system once your payment is successfully processed.
Can I make a payment in different currencies?+
Our website supports TL and Euro. You can change the currency from the top of the page.
What is 3D Secure authentication?+
3D Secure is a security step provided by the cardholder’s bank and may be required for certain transactions.
What should I do if I experience a technical issue during payment?+
Try using a different device or browser. If the issue persists, you can contact info@n-isse.com.
III. GIFT CARDS
Where can I purchase NISSE gift cards?+
You can purchase our digital gift cards on www.n-isse.com.
What is the validity period of the gift cards?+
All our digital gift cards are valid for 12 months from the date of purchase.
Do you offer physical gift cards?+
No, we currently only offer digital gift cards.
Can the gift card be sent to someone else?+
Yes, you can send the gift card directly by entering the recipient's email address at the time of purchase.
Can I purchase all products with a gift card?+
Yes, gift cards are valid for all products, including those on promotion.
How can I check my gift card balance?+
You can check your balance by contacting info@n-isse.com with your gift card code.
Are gift cards refundable?+
Gift cards are digital products and therefore cannot be refunded or canceled.
Can I return products purchased with a gift card?+
Yes, products purchased with a gift card are subject to our standard return policy. The refunded amount will be reloaded onto the gift card.
Can I use multiple gift cards in the same order?+
Yes, the system allows you to apply multiple gift card codes in the same order.
Can I use a gift card together with a discount code?+
Yes, you can enter your discount code and pay the remaining amount with your gift card.
IV. DELIVERY
When will my order be shipped?+
Once your order is confirmed, it is usually shipped within 1–3 business days.
How long is the delivery time?+
For domestic orders within Turkey, the delivery time is usually 2–5 business days. For international deliveries, this period may vary.
Which shipping company do you work with?+
For domestic shipments within Turkey, we generally use Yurtiçi Kargo. Different carriers may be used for international shipments.
How much is the shipping fee?+
The shipping fee varies depending on the order amount and delivery address. Details are displayed on the checkout page.
Where can I get my tracking number?+
Once your order has been shipped, the tracking number will be sent to you via email.
What happens if I’m not at my address during delivery??+
The courier company will make a second delivery attempt. If the delivery still cannot be completed, the package will be redirected to the nearest branch.
Can I receive my order on the weekend?+
Depending on the courier company's operating policy, Saturday deliveries may be available in certain regions.
What should I do if my product is damaged during delivery?+
Please do not accept the product and make sure to file a damage report with the courier. Notify us immediately about the situation.
Can I receive different orders in a single shipment?+
Currently, each order is packaged and shipped separately. We do not offer a combined shipping service.
Kargo teslim süresi uzarsa ne yapmalıyım?+
What should I do if the delivery time is delayed?
V. RETURNS AND REFUNDS
I want to return my product, what should I do?+
You can send your return request to info@n-isse.com within 14 days of receiving your product.
What is the return period?+
The return period is 14 days from the date you receive your order.
Can I return discounted products?+
Yes, you have the right to return discounted products. However, returns are not accepted for outlet items.
Where should I send my return?+
The return address and instructions will be sent to you via email after your return request is received.
Who pays the return shipping fee?+
The return shipping cost is the customer's responsibility. However, in cases of defective or incorrect items, the cost will be covered by us.
When will I receive my refund?+
After the returned item reaches us, the refund will be processed to your original payment method within 5–10 business days.
How long does it take for the refund to appear in my account?+
Depending on your bank, the refund may take 3–7 business days to appear in your account.
What happens if my return is not approved?+
Items that do not meet the return conditions will be sent back to you with a detailed explanation.
Can I make a partial return?+
Yes, you can return selected items from your order and receive a partial refund.
Can I return products purchased with a gift card?+
Yes, the amount of the returned item will be reloaded onto your gift card.
VI. PROMOTIONS AND DISCOUNTS
Can I get a discount on my first purchase?+
Yes, we offer exclusive discount codes for new customers who subscribe to our newsletter.
How can I use my discount code?+
You can use your discount code by entering it in the "discount code" field at checkout.
Is the discount code valid on all products?+
Some promotions are valid only for specific categories. Details are outlined in the campaign conditions.
Can I use multiple discount codes?+
No, only one discount code can be used per order.
My discount code isn’t working, what should I do?+
Check the code’s validity period and spelling. If the issue persists, please contact info@n-isse.com.
Can I return discounted products?+
Yes, you have the right to return discounted products. Our return policy applies to all orders.
If the price drops after I buy a product on sale, can I get a refund for the difference?+
No, we do not offer refunds for price differences after promotions.
Do you offer special promotions on holidays?+
Yes, we run special promotions during holidays such as New Year, Valentine’s Day, and Black Friday.
Can I exchange sizes for discounted products?+
We do not offer exchanges. You can return the item and place a new order.
Are discounted products guaranteed to be in stock?+
Due to high demand during promotions, products may sell out. Stock availability is not guaranteed.
VII. PRODUCTS AND STOCK
The product I want to buy is out of stock. What can I do?+
You can use the "notify me when back in stock" button on the product detail page to receive updates.
Do your products get restocked?+
Popular products are usually restocked. However, some special designs are limited edition.
How can I choose the right size for me?+
Each product page includes a size chart. If you are unsure, feel free to contact us.
Can I get more information about product measurements?+
Detailed measurements are provided in the product descriptions. For additional info, you can contact info@n-isse.com.
Where can I find care instructions?+
Care instructions are included in product descriptions and on the label.
Are your products vegan?+
Our collections include products made with both vegan and natural materials. This is specified in the descriptions.
Can color tones differ from the visuals?+
Product colors may vary depending on screen resolution. Images are selected to reflect the true color as closely as possible.
Can I order online products that are not available in stores?+
Yes, some products are exclusive to our online store and may not be available in physical locations.
Where are your products manufactured?+
NISSE products are made in local, ethically operated workshops in Turkey.
How often are your collections updated?+
Our new collections are updated several times a year, seasonally.
VIII. TECHNICAL ISSUES
I can't log into my account, what should I do?+
You can reset your password using the "forgot password" option. If the issue persists, contact info@n-isse.com.
I forgot my password, how can I reset it?+
Use the "forgot password" link on the login page to receive a reset link via email.
Pages are not loading on the website. What should I do?+
Update your browser and clear cookies. If the problem persists, try using a different browser.
I’m getting an error during payment.+
Check your card details or try a different card. If the issue continues, please contact us.
The website is not working properly on mobile devices.+
Check for mobile browser updates. If any issue persists, please contact us with a screenshot.
How can I unsubscribe from the email newsletter?+
Click the “unsubscribe” link at the bottom of the emails you receive.
My cart always appears empty. What should I do?+
Clear your browser cookies and refresh the page. If the issue persists, try a different browser.
Can I shop without creating an account?+
Yes, you can place an order as a guest. However, we recommend creating an account for order tracking.
My gift card code doesn’t work.+
Check the accuracy of the code. If the issue persists, contact info@n-isse.com.
I can’t apply my discount code.+
Make sure the code is valid and meets all terms. Contact us if you need assistance.
IX. CONTACT AND CUSTOMER SERVICE
How can I reach you?+
You can email us at info@n-isse.com for any questions or support.
Do you offer phone customer service?+
You can reach us at 0537 062 77 65. We respond to all inquiries as quickly as possible.
Do you have live support?+
Click on the WhatsApp icon on our homepage to contact us directly.
How long does it take to receive a response to my email?+
We usually respond within 24 hours, depending on the volume of inquiries.
How can I contact you for press or collaboration inquiries?+
For press and collaborations, please email info@n-isse.com.
Where are your store locations?+
You can find all our store and sales locations on the "Store Locator" page at www.n-isse.com.
How can I get in touch for corporate sales?+
For corporate purchases, please contact our sales team at info@n-isse.com.
How can I apply for a job?+
Visit our "Careers" page or send your CV to info@n-isse.com for current opportunities.
We would love to hear your feedback and suggestions: info@n-isse.com
